Privacy Policy

Tixbox is a ticketing platform that connects people with the live events they love, from concerts and festivals to theatre, sport and family days out. [Tixbox legal entity name and registered address] runs tixbox.com, the Tixbox apps and our customer services, and is responsible for deciding how and why your personal data is used. Where a local Tixbox company serves customers in a particular country, it shares that responsibility with us, and we name it on request.

Every event on Tixbox is created by an organizer: a promoter, venue or producer. When you buy a ticket, the organizer of that event receives the details they need to run it and welcome you on the day. From that point the organizer is also responsible for how it uses your data, under its own privacy notice, which we link to on the event page whenever one is provided.

Questions, requests or concerns about your personal data are always welcome. Email support@tixbox.com with "Privacy" in the subject line and our support team will pass it straight to the person responsible for data protection.

Your name, email address, password, country, preferred language and currency, and your phone number if you choose to add one. If you sign in with Apple or Google, they share your name and email address with us so you don’t need a separate password.

The events you book, the tickets and add-ons you choose, the names of ticket holders you enter, transfers, refunds, and any Wallet credit or gift card balance you hold.

Your card details go directly to our certified payment providers and are never stored by Tixbox. We only see a secure token, the card type and its last four digits, which is enough to show you which card you used and to process refunds.

The messages you send us, your chats with our support team and your replies to our emails, so we can help you and keep a record of what was agreed.

Your IP address, device and browser type, app version, approximate location based on your IP address, the pages you visit and the actions you take. Some of this is collected through cookies and similar technologies, explained in section 8.

When your ticket is scanned at the door, we record the time, the entrance and the scanning device. This protects you against copied or duplicate tickets and gives organizers an accurate picture of attendance.

Sometimes we receive information about you from other people or companies: a friend who buys a ticket in your name or transfers one to you, the organizer of an event you attend, payment and fraud-prevention providers, and Apple or Google when you sign in with them.

When you apply for a role on our Careers page, we collect your name, contact details, CV, your answers to the role’s questions, and any note or links you choose to share. During hiring we add interview notes and the outcome. We use this only to assess your application and to stay in touch about it.

We do not ask for sensitive information such as health, religion or political views. If an event needs something like accessibility requirements, we only collect it with your clear permission and only use it to look after you at that event.

Creating your account, taking your order, delivering your tickets, keeping you updated about your booking, handling transfers and refunds, and helping you whenever you contact us. We need this information to provide the service you signed up for.

Keeping financial and tax records, carrying out the checks required for stored value such as Wallet credit and gift cards, and responding to lawful requests from public authorities.

Preventing fraud, bots and ticket touting, protecting accounts, enforcing ticket limits so more fans get a fair chance, fixing problems and improving our services. We only do this where our interests are balanced against yours, and you can object at any time.

Sending you news and offers by email, message or push notification, and using analytics and marketing cookies. We ask first, and you can change your mind whenever you like.

We use your bookings and preferences to suggest events you may enjoy and to recognise loyal fans with rewards. Where an automated decision could significantly affect you, such as blocking a purchase to stop fraud, you can always ask a person to review it.

Your name, email address, ticket details, entry scans and any answers you give to the organizer’s questions at checkout, so they can run the event and look after you on the day.

An organizer may only send you marketing if you agree to it at checkout, and every message must let you unsubscribe. Organizers must keep your data safe, use it only for the purposes you agreed to and delete it when they no longer need it.

To take your payment securely and protect you and us against fraud.

In some places the law requires tickets to be registered with an official body before they are issued. Where it does, we share the ticket holder details that body requires and nothing more.

Your application is seen only by the people hiring for that role and our people team. It is never shared with event organizers or used for marketing.

Trusted companies that help us run Tixbox, such as cloud hosting, email and messaging delivery, customer support tools and, when you allow it, analytics. They may only use your data to provide their service to us.

Police, courts, regulators or tax authorities when we are legally required to, or when it is needed to protect someone’s safety.

If Tixbox is involved in a merger, sale or reorganisation, your data may pass to the new owner, who must continue to protect it as this notice describes. We will tell you before that happens.

We do not sell your personal data, and we do not share it with anyone in exchange for money.

Your data is stored with a leading cloud provider in [region(s)]. Because Tixbox sells tickets in many countries, our team and service providers may need to access it from other countries too.

Whenever your data moves to another country, we make sure it receives the same level of protection it has at home, using the safeguards the law of your country recognises, such as approved contract terms between us and the recipient. You can ask us for details of the safeguards that apply to you.

We keep your data only for as long as we need it for the purposes described here, or as the law requires. After that we delete it or make it fully anonymous.

Wherever you live, you can ask to see the personal data we hold about you, to correct it, to delete it, to receive a copy in a format you can take elsewhere, to object to or limit how we use it, and to withdraw any consent you have given. Some rights depend on the law where you live, and we will always explain if one does not apply.

Email support@tixbox.com or use My Account. You can close your account at any time from My Account › Delete account. Making a request is free, and we may ask you to confirm your identity first to keep your data safe.

You can withdraw consent at any time in My Account, in your cookie preferences or with the unsubscribe link in any message we send. This does not affect anything we did before you changed your mind.

We reply within one month, or sooner where local law sets a shorter deadline. If a request is complex and we need more time, we will tell you why and how long it will take.

Cookies that Tixbox needs to work, like keeping you signed in and holding your basket, are always on. Functional, analytics and marketing cookies are only used if you allow them. You can change your choice at any time with Manage cookie preferences, and the Cookie Policy lists every cookie we use, who sets it and how long it lasts.

Your data is encrypted when it travels and when it is stored. Only team members who need it can access it, staff sign in with two-step verification, activity is logged and our systems are tested regularly. Card payments are handled by our payment providers using secure authentication such as 3-D Secure.

If a security incident is likely to affect you, we will tell you promptly, explain what happened and what you can do, and inform the relevant authorities as the law requires.

Tixbox accounts are for adults. Children under [13], or the higher age set by local law, should not create an account or give us their data without a parent’s or guardian’s consent. If you believe a child has shared their data with us, please contact us and we will delete it.

We update this notice when our services or the law change. If a change is important, we will let you know by email or in the app before it takes effect. The date at the top always shows the current version, and earlier versions are available on request.

If something doesn’t feel right, email support@tixbox.com or use the Need help? section below. We take every concern seriously and would welcome the chance to put things right.

You also have the right to complain to the data protection authority in the country where you live or work, or where you believe the problem happened. We will gladly help you find the right one.