Frequently asked questions

Find your event, choose a ticket type (or your seats on the seat map where available) and pay. Your e-tickets arrive by email and are saved in My Account › Tickets.

No. You can check out as a guest. A free account keeps all your tickets in one place and makes your next checkout faster. Create a free account.

Card, Apple Pay, Google Pay, PayPal and Amex. Revolut is available for events priced in euros.

Your card details go straight to the payment provider. Tixbox never sees or stores them.

Yes. Where the law requires it, prices include VAT and taxes. Any service fee is shown before you pay.

A small fee that covers booking, secure payment and customer support. It is shown next to your ticket price before you pay, never added afterwards.

Part of the stage may be hidden from that seat, for example by a pillar or a speaker. These seats are marked on the seat map and are often priced lower.

In your confirmation email and in My Account › Tickets. Each ticket comes as a PDF and as a mobile ticket with a QR code or barcode.

Check your spam or promotions folder first. If you bought with an account, your tickets are already in My Account › Tickets.

Still nothing after 15 minutes? Contact us with the email you used to book.

Yes. Open My Account › Tickets, choose the order and select Resend. If you checked out as a guest, contact us with your order number.

No. Show the QR code or barcode on your phone at the door. Turning your screen brightness up helps it scan.

Events in Dubai are issued through DTCM, Dubai’s tourism authority. Your ticket carries an official DTCM barcode, and that barcode is what is scanned at the venue.

Usually yes, unless the event page says tickets are named or need a matching ID. Each ticket can be scanned once, so share it only with the person who will use it.

Don’t pay again. A confirmation can take a few minutes. If your tickets haven’t arrived after 15 minutes, contact us with your order number or the email you used, and we’ll sort it out.

Each organizer sets the refund policy for their event, and it is shown on the event page before you buy.

If an event is cancelled, the ticket price is refunded to your original payment method.

If it is postponed, your ticket is usually valid for the new date. The organizer will tell you about any refund option.

Usually 5–14 working days after the refund is processed, depending on your bank.

Select Sign in, then Register. You only need an email address; a phone number is optional. You can also sign up with Apple or Google. Create a free account.

Select Forgot password on the sign-in page and enter your email. We’ll send you a link to set a new password. The link expires in 60 minutes. Reset your password.

If you created your account with Apple or Google, use that same button to sign in. You don’t need a separate Tixbox password.

Turn on two-step sign-in in My Account › Security. After your password, we ask for a one-time code, so no one can sign in with your password alone.

Go to My Account › Profile. We send a code to confirm the new email or phone number before it changes.

Go to My Account › Security › Delete account. Download any tickets you still need first. We keep order records only for as long as the law requires.

Your balance on Tixbox. It holds credit from top-ups, gift cards and refunds paid as credit, and you can use it at checkout.

Top up from My Account › Wallet with a card or Apple Pay. You can also send credit to another Tixbox account using their email address, as long as they are a Tixbox member.

Gift cards are valid for 12 months. You can spend them in parts, and they pay for tickets, add-ons and fees, in your market’s currency.

Tixbox sells tickets for concerts, theatre, sport, festivals and more, with seat maps, add-ons, promo codes and live sales reports in the Tixbox Promoter Panel. Sell with us.